Shipping policy
Thank you for shopping with NTA.CLO. Below is everything you need to know about our shipping process, times, and policies.
1. Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Expect delay if there is high demand. No longer then 7 days.
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You’ll receive another notification when your order has shipped.
Please note: During high-volume periods (like sales or holidays), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
We currently offer shipping to most locations. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.
| Region | Estimated Delivery Time | Cost (Standard) |
|---|---|---|
| Domestic (e.g., within [Your Country]) | 3–7 business days | [e.g., $5.00 or Free over $75] |
| International | 7–21 business days | Varies by destination |
Delivery estimates begin once your order has shipped, not when it’s placed.
3. Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use this to track your order's journey.
4. International Shipping
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Customs, duties, and taxes are not included in your order total and may be charged upon delivery. These are the responsibility of the customer.
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Delays due to customs or international shipping issues are beyond our control.
5. Shipping Issues
If your order is delayed, lost, or damaged during transit:
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Contact the carrier first with your tracking number.
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If the issue persists, reach out to us at nta34@gmail.com and we’ll do our best to assist.
6. Wrong Address Disclaimer
Please double-check your shipping address before placing your order. NTA.CLO is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Returns Due to Non-Delivery
If an order is returned to us due to a delivery failure (e.g., incorrect address, refusal, or missed delivery attempts), we’ll contact you. Reshipping fees may apply.
Questions?
We’re here to help. For any shipping-related questions, email us at nta34@gmail.com.
Let me know if you'd like to add express shipping options, offer free shipping over a certain amount, or tailor it for a specific region (like Europe or the U.S.